Warranty
Marquis products are backed by a manufacturer's limited warranty. Here is how HeatSavers helps you make the most of it.
Every Marquis fireplace, insert, stove and outdoor product comes with a limited warranty from the manufacturer. Coverage depends on the product and the component, so we walk you through the warranty for your exact model before you buy, and we stay your first point of contact for the life of the fireplace.
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Installed right
Our own certified team installs every Marquis unit to the manufacturer’s instructions and BC gas code, which keeps your warranty valid.
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Serviced yearly
An annual service keeps the burner, glass and venting in good shape and catches small issues before they become warranty claims.
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One call
If something is not working, call HeatSavers first. We diagnose the problem and handle the warranty process with Marquis for you.
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Genuine parts
Replacement parts come from Marquis, ordered and fitted by the same people who installed your fireplace.
Before you call
Having these details ready helps us sort out a warranty question quickly:
- Model name and serial number from the rating plate
- Date of purchase and your invoice
- Who installed the unit and when it was last serviced
- A short description, photo or video of the issue
Questions about your coverage?
Talk to our service team about your Marquis warranty, an annual service or a replacement part.
See it in your space before you decide
A HeatSavers specialist will measure up, talk through venting and gas, and recommend the products that suit your home. Your written quote is free.